3-5 years of experience

CanadaSoft Skills Trainer🎓 StudentProducerEducationEntertainment

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Johan's Career Path
SME Quality Expert CSAT/ESATJan. 2024 -
Present
American Express Global Business TravelSME Quality Expert CSAT/ESAT
Zurich, SwitzerlandStrategic Quality Management CSAT/ESAT
Travel CounselorJun. 2022 -
Feb. 2024
American Express Global Business TravelTravel Counselor
Zurich, SwitzerlandResponsibilities: - Assist corporate clients with travel arrangements, ensuring compliance with company policies and procedures. - Provide exceptional customer service, address client inquiries, and offer tailored travel recommendations. - Stay updated on industry trends, travel regulations, and corporate travel policies. - Collaborate with travel suppliers, negotiate corporate rates, and mai...
Certified Travel Associate CTA®Oct. 2021 -
Jul. 2022
The Travel InstituteCertified Travel Associate CTA®
Certified Travel Associate Business Travel , Tourism and Leisure

Johan's Posts

  • How I can help you

  • People I am looking for

  • Experience & Cases

    • Boosted YouTube channel from 0 to 6k subscribers in 3 weeks. • Achieved expert quality status in customer service in business travel • Taught professional communication to individuals and groups. • Work with American Express Global Business Travel

  • How to contact

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  • About

    • 10+ years in corporate roles • Expertise in customer service management • Skilled in quality assurance in business travel • Proven success in client liaison • Mastery in effective communication • Passionate Advocate Communication • Diversity Advocate • Entrepreneurship

  • Cases & Experiences

    • Business owner offering tailored courses • Individual or group communication training • Custom programs based on client needs • Focused on real-world application • Identifying the improvements of verbal area • Developed a personalized learning plan

  • Work Order

    • Enhance effective communication skills • Transform goals into actionable plans • Develop personal and professional growth • Achieve measurable success in interactions

  • How to contact

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