Montreal, Quebec, Canada● Recommend creative and personalized business solutions based on rigorous analysis to raise performance, lower the operational cost, and simplify communications with software and process automation.
● Created a list of our 120 top clients founded on current sales and potential sales
growth and contacted them to upsell the service, ensuring higher revenues with a
25% close rate.
● Implemented...
Homebase● Meet and/or surpass expectations while ensuring an extraordinarily high level of customer support for Accor hotels worldwide, the 300 most elite participants of ALL loyalty programs. ● Understand the guests' needs and reflect them so that their experience consistently exceeds expectations. ● Listened proactively to the customer's voice, detected gasps, and offered ways to boost customer eng...