Years of experience: 7
Email Marketing ManagerPartnerships Manager💸 MarketingCRM managerMarketing Analytics Manager👍 Sales & BizDev
Trust Score
Highly reliable; strong professional involvement.
Rawan's Career Path
Aug. 2021 -Mar. 2024
BTMobile Propositions Manager (EE)
London, England, United KingdomOwning the strategy, roadmap, execution, budget and marketing for Pay Monthly and Pay as You Go Mobile propositions. Leading projects and new proposition launches that provide standout customer experience.
Jul. 2019 -Jul. 2021
EEDesign and Delivery Manager
London, England, United KingdomDesigning and delivering standout Customer Experience across EE and BT channels.
- Ongoing management of Appointment booking system across the Retail estate, 500+ stores
- Managed the launch of Appointments on bt.com, driving BT customers into EE Retail stores
- Designed and delivered a solution for Contact Centre Appointments. Drove 9k additional appointments and £1.3m revenue per month in R...
Aug. 2017 -Jul. 2019
EEProduct Manager - Trade-In
London, United KingdomDefining and delivering the Trade In product roadmap and strategy across Retail, Customer Care and Digital. - Grew Trade Ins by 180% over 12 months, resulting in £13m revenue across in Retail, Voice and Digital channels
- Delivered a £2m CAPEX project that optimised the Retail trade in journey across 500+ stores, allowing customers to instantly use their trade in value as part of their purcha...