Years of experience: 18
EntertainmentSales & BizDev🐦 DesignCustomer ServiceCustomer Success ManagerCustomer Care Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Andy's Career Path
Jun. 2024 -Present
United States, PhiladelphiaProject and production management and consulting.
Sep. 2021 -May. 2024
Soko BagDirector of Food and Beverage
United States, PhoenixvilleSpearheaded the launch of a Korean fast-casual restaurant, driving all aspects from innovative design to successful staff training.
Crafted and implemented back-of-house recipes that harmonized traditional Korean techniques with contemporary American flavors.
Engineered comprehensive employee education programs and robust standard operating procedures (SOPs), significantly improving operati...
Oct. 2020 -Jan. 2023
PoliigonSupport Manager - General Manager
Philadelphia, Pennsylvania, United States▷ Leadership over Support Team servicing >1m users
▷ Ownership with a focus on Employee NPS of HR Software
▷ Looked to for time saving production and productivity leadership by a multinational all remote team
▷ Responsible for development of Manufacturer Outreach program to expand asset library
▷ Automated Support Team responses and reduced response time by 50%.