Years of experience: 17
United States👍 Sales & BizDevCustomer Success ManagerAccount Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Chris's Career Path
Jan. 2023 -Present
PayPalEnterprise Customer Success Manager
Omaha, Nebraska, United States · Remote• Serve as trusted advisor to a portfolio of merchant accounts that process several billion dollars in total payments per-year and field all questions related to PayPal products & services
• Liaise with merchants to expand or include products and feature sets that are most applicable to their business model and industry as well as other elements of relationship management via regular Quarterl...
Apr. 2018 -Dec. 2022
PayPalMid-Market Customer Success Manager
Greater Omaha Area · Remote• Serve as primary point of contact to a broad portfolio of merchant accounts that processes several hundred million dollars in total payments per year and field all questions related to PayPal account transactions and products
• Identified opportunities for improvements with merchants regarding their business, growth strategies and recommendations as to how PayPal may assist in meeting overa...
Jun. 2017 -Aug. 2017
PayPalComplaints Analyst Intern
Omaha, NebraskaResponsible for loading complaints contacts into task delivery system and ensured all monthly service targets were met by specialist team. Analyzed root cause data in customer complaint scorecards. Recommended improvements in the customer service experience via phone, email and social media.