Iasmin's Posts
- Iasmin Félix
CS Quality Manager
is looking for a jobCustomer Service Quality Assurance About myself
Leveraging expertise in service quality, I enhance customer success by refining processes and nurturing continuous improvement. Proficient in data analysis, process reengineering, and team development, I drive efficiency and high satisfaction. Led BPO projects across LATAM, North America, and Europe, achieving NPS above target consistently.
Job Description
Aspiring to bridge the gap between companies and their customers, I aim to enhance customer relationships by implementing strategic initiatives that foster engagement and loyalty, ensuring businesses stay attuned to client needs and preferences.
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