Years of experience: 7

BrazilCall Center TrainerCall Center SupervisorCustomer Support RepresentativeCall CenterC-level Executive

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Iasmin's Career Path
CS Quality Assurance Manager LatAmSep. 2023 -
Dec. 2024
FlixCS Quality Assurance Manager LatAm
São Paulo, São Paulo, BrasilCoordinate the orchestration and structure for collecting customer experience inputs and insights within the North America, Europe and Latin America [Brazilian Portuguese and Spanish] business regions. - Oversee the Quality operations for outsourced vendors across the Americas, ensuring that Quality Assurance teams adhere to coaching and audit expectations. Continuously evaluate the effective...
CS Quality Assurance and Compliance Associate (BR & PT)Sep. 2021 -
Sep. 2023
FlixCS Quality Assurance and Compliance Associate (BR & PT)
São Paulo, São Paulo, BrasilCustomer service quality and compliance analyst (Brazil), Portugal also from March 22. • Of German origin and present in 37 countries, FlixBus started to operate in Brazil on Nov. 2021 (launch). I participated in the activation process of the BR Customer Service ops. • Performing daily sampling tasks for audit purposes (email - chat - phone - social media): going thorough data analysis (data ...
Community Associate IINov. 2019 -
Aug. 2021
RegusCommunity Associate II
Salvador, Bahia• Responsible for customer service, conflict resolution and management of the coworking community (contracts; charges; doubts; events; NPS, CSAT) • Support to the sales department with the presentation of services to potential customers who visit the business center. • Responsible for negotiations with suppliers. • Responsible for the structural maintenance of the unit, through operational co...

Iasmin's Posts

  • About myself

    Leveraging expertise in service quality, I enhance customer success by refining processes and nurturing continuous improvement. Proficient in data analysis, process reengineering, and team development, I drive efficiency and high satisfaction. Led BPO projects across LATAM, North America, and Europe, achieving NPS above target consistently.

  • Job Description

    Aspiring to bridge the gap between companies and their customers, I aim to enhance customer relationships by implementing strategic initiatives that foster engagement and loyalty, ensuring businesses stay attuned to client needs and preferences.

  • How to contact

No responses yet
0