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Years of experience: 17
Tech Support✔️ ITSales ManagerAccountant💰 Investor & VC🔥 Startup Founder
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Highly reliable; strong professional involvement.
Francisco's Career Path
Nov. 2018 -Present
TELUS International EuropeContent Moderator
Barcelona y alrededores, España-Analyzed and reviewed content flagged by users or AI on social media platform talking into consideration company's policies ensuring compliance with client policies and community standards.
-Staying up-to-date with changes in platform features, community standards, and relevant legal considerations.
-Identifying and removing content that includes hate speech, violence, illegal activities, or...
Sep. 2017 -Oct. 2018
SELLBYTEL Group SpainIt helpdesk Tier 2
Barcelona y alrededores, España-Handle escalated support issues from Tier 1, providing efficient and effective solutions
-Determine if issues are new or existing, and utilize your specialized knowledge to implement long-term fixes
-Collaborate with Tier 1 agents to enhance their problem-solving skills and provide valuable insights
Straddle the technical world of IT and customer service, ensuring a positive and satisfying e...
Nov. 2016 -Sep. 2017
SELLBYTEL Group SpainTier 1 helpdesk
Barcelona, Catalonia, Spain-Answer incoming requests for IT assistance via phone, email, or online chat systems
-Ask probing questions to understand the nature of the issue and log these details accurately
-Resolve simple to moderate technical problems with speed and accuracy, aiming for first-contact resolution
-Escalate more complex issues to Tier 2 support in a timely manner, providing all relevant details
-Keep cli...