Years of experience: 27

Romania💸 Marketing✔️ ITMBAResearcherUX/UI Designer

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Ovidiu's Career Path
Strategy ConsultantJun. 2024 -
Present
Bucureşti, România · On-site
Head of Customer Experience | UX Research and Service Design, Business BankingDec. 2018 -
May. 2024
ING RomaniaHead of Customer Experience | UX Research and Service Design, Business Banking
Bucharest, RomaniaDevelop, run and maintain CX agenda for Business Banking division Maintain the CX dashboard for an agile Customer Journey approach around key Touch Points following a design-user validation-delivery process Act as CX Chapter Lead for the Business Banking Tribes - UX Service Design and UX Research Setting up the Personalized Interaction operating framework for business clients Contribute to th...
Client Partner - Account DirectorJan. 2018 -
Dec. 2018
QUALITANCEClient Partner - Account Director
Business innovation through technology Agile & lean product building: ideation, design thinking, rapid prototyping & UX architecture Corporate digital transformation coaching