I worked together with Ovidiu for more than 15 years, in various capacities. Always appreciated his innovative approach, initiative, professionalism and hard working attitude.
Trust Score
Exceptionally trusted; proven professional excellence.
ING RomaniaHead of Customer Experience | UX Research and Service Design, Business Banking
Bucharest, RomaniaDevelop, run and maintain CX agenda for Business Banking division
Maintain the CX dashboard for an agile Customer Journey approach around key Touch Points following a design-user validation-delivery process
Act as CX Chapter Lead for the Business Banking Tribes - UX Service Design and UX Research
Setting up the Personalized Interaction operating framework for business clients
Contribute to th...