Years of experience: 13

⚖️ LegalData ProtectionGDPRBusiness OwnerCall Center SupervisorCall Center

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Gaëlle's Career Path
CEO Jan. 2026 -
Present
France, ParisSoteria’s mission is to prevent data risks and prepare your digital defense. I offer comprehensive GDPR audits to identify vulnerabilities and full compliance support to align your operations with regulations. My approach transforms legal constraints into strategic assets, ensuring your organization is protected, resilient, and ready to face evolving privacy challenges confidently.
Front Line ManagerFeb. 2020 -
Oct. 2023
TeleperformanceFront Line Manager
Lisbonne, Portugal · HybridSupervisor of the French team in a tourism project - Reservations team. - Individual management of a global team of 20 French Customer Service Agents and, in collaboration, of 60 European agents - Implementation of individual and personalised coaching plans in relation to the KPI objectives targets - Training of 20 new agents and contribution to the improvement of training tools in 8 months -...
ButlerJun. 2019 -
Aug. 2019
Club MedButler
Valmorel - SavoieButler in the Exclusive Collection by Club Med. Main missions: - Working closely with the Conciergerie during the whole stay of the Gentil Membre - Welcoming the Gentil Membre as soon as it enters the Chalet - Explaining the Butler's role and presenting all the Chalet's equipments - Breakfast set up - Housekeeping / daily maintenance following the Exclusive Collection norms and standards - Te...

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