Years of experience: 4
QA EngineerProject ManagerITTech Support✔️ ITSecurity Analyst
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Zachary's Career Path
Nov. 2023 -Present
OneCollab LimitedSecurity Analyst
JerseySupport security operations across multiple client environments in an MSP setting. Work across vulnerability management, endpoint security, incident response, remediation, and Microsoft cloud security. Use platforms including Tenable, NinjaOne, Entra ID, Azure, Intune, Microsoft 365, and Breach Secure Now. Carry out remediation activities for identified vulnerabilities, including manual and s...
Jan. 2023 -Nov. 2023
OneCollab LimitedSenior Service Desk Analyst
JerseyProvided first-line support to internal users and external customers across multiple client environments. Managed complex tickets and business-critical issues involving detailed development processes and structured outcome requirements. Oversaw ticket queues and SLA performance, reporting progress and escalations to senior stakeholders. Supported junior team members and helped maintain servic...
May. 2022 -Jan. 2023
OneCollab LimitedService Desk Analyst
JerseyDelivered first-line technical support to internal staff and external customers. Managed and progressed tickets through Jira in line with SLA targets and business requirements. Assisted with troubleshooting, triage, communication, and escalation handling. Supported testing activities for development and release-related work. Built experience in technical support, process improvement, stakehol...