Years of experience: 29

Customer ServiceHelp Desk SupportCustomer Success ManagerChief Customer Officer (CCO)Case ManagerClient Relations Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Roberta's Career Path
Educational ConsultantNov. 2023 -
Present
Britannica Education EMEA (Encyclopædia Britannica (UK) Ltd.)Educational Consultant
Belo Horizonte, Minas Gerais, Brazil Design and facilitate comprehensive online professional development programs for educators, encompassing both synchronous and asynchronous learning paths.  Leverage Britannica's digital products effectively in educational settings.  Conduct interactive online training sessions to familiarize teachers with Britannica's digital resources.  Organize and lead engaging webinars tailored to th...
Members DirectorNov. 2022 -
Present
BRAZ-TESOLMembers Director
Brazil Drive membership engagement and retention strategies, devising and executing initiatives to actively engage existing members.  Communicate with members through various platforms, addressing their queries and concerns promptly.  Leverage data analytics, trends to refine strategies and enhance member experience.  Collaborate closely with other directors, facilitating initiatives to foster ...
Professor of EnglishMar. 2022 -
Nov. 2022
Sirius EducationProfessor of English
Remote Create a specialized English language curriculum centered around programming concepts and terminology, tailored to meet the needs of students interested in coding and software development.  Oversee and track students' progress as they advance through the language learning journey, ensuring that the course content aligns with their evolving needs and proficiency levels.  Utilize innovative...