Years of experience: 15

Account ManagerCOOSales & BizDevAccount ManagementBusiness Development ManagerPersonal Assistant

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Nicole's Career Path
Chief Executive OfficerApr. 2023 -
Present
Surge and SparkChief Executive Officer
Surge & Spark was founded when Nicole recognized a critical need within the small business community: the creation of strong systems, processes, and procedures, paired with detailed training documentation. With over 15 years of corporate experience and a deep understanding of business management, customer service, and SOP development, Nicole brings a wealth of expertise to her clients. Howeve...
Logistics SpecialistNov. 2022 -
May. 2023
Allstates WorldCargoLogistics Specialist
New Jersey, United States
Customer Service ManagerJan. 2020 -
Jul. 2022
TRAC IntermodalCustomer Service Manager
Princeton, NJAs Customer Service Manager at TRAC Intermodal, I led a team of four, focusing on improving customer satisfaction and building strong relationships. I successfully increased the resolution rate at first point of contact from 76% to 98%. I played a key role in designing, testing, and launching new systems, including Salesforce and in-house platforms. Additionally, I handled escalations, oversa...

Nicole's Posts

  • About

    Surge & Spark's Achievements: • Built from scratch into a leading brand for women-owned businesses. • 20+ years in operations & customer service. • Guided female founders to thrive with clear strategies. • Launched Carmela’s Collective community space.

  • Cases & Experiences

    Case Studies: Currently, there are no specific case studies available, but the focus is on transforming businesses through tailored strategies and support, ensuring sustainable growth and success.

  • Work Order

    We help with: • Business clarity and strategic roadmaps. • Streamlining operations and setting up efficient systems. • Team building, hiring, and leadership development. • Enhancing client experience and retention. • Energetic and mindset coaching for sustainable growth.

  • How to contact

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