Toronto, Ontario, Canada•Led the redesign of the policy management platform, resulting in a 60% increase in user self-service adoption and a 48% reduction in support requests.
•Designed and developed a cyber underwriter portal with a streamlined Submission-to-Bind flow, leading to a 75% improvement in the "time to quote" KPI.
•Collaborated with the ASM team to integrate an attack surface management platform with the...
Client: Equitable Insurance
•Investigated UX design requirements for the client suite of digital assets.
•Researched and developed IA, and user flows with a solid grasp of the “five whys” analysis and heuristic analysis/principles.
•Provided guidance on the implementation of UX research methodologies and testing activities to analyze user behaviour.
•Applied design thinking methodologies to d...
Direct Clients: Protective Life Insurance Project 1: Building Claims Portal/Responsive Design for Mobile and Desktop
Project 2: Optimizing the CXHUB system (Dynamics365 CRM)/Desktop only •Executed qualitative and quantitative research, to understand the user’s needs.
•Participated in Project planning and tracking sessions through agile development methodology, Asana, JIRA, Azure dev
•Worked c...