Years of experience: 13

Interpretation SpecialistTranslatorData Entry SpecialistData EntryProofreaderCopywriting

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Paulo's Career Path
Operations Manager — Routing, Automation & AIMay. 2022 -
Present
NavanOperations Manager — Routing, Automation & AI
● Own the operational vision and roadmap for global chat and voice routing, partnering with Product and Engineering to improve case distribution, SLAs, and scalability. ● Lead cross-functional initiatives across omni-channel support (chat, voice, email), improving customer experience and operational efficiency. ● Drive AI and automation initiatives across customer support workflows, reducing ...
Operations Project ManagerFeb. 2020 -
Mar. 2022
Innstant TravelOperations Project Manager
● Managed multiple high-impact projects, including CRM implementation and quality control initiatives, aligning with Agile-Waterfall methodologies. ● Delivered end-user training on new functionalities and processes, improving operational adoption. ● Defined SLAs, KPIs, and reporting frameworks, improving organisational performance metrics. Main achievements: ● Led the Salesforce Lightning and...
Product ManagerMay. 2018 -
Feb. 2020
Innstant TravelProduct Manager
Ireland● Directed all phases of product development, managing strategy, prioritisation, and stakeholder alignment. ● Analysed competitive trends and leveraged insights to innovate product offerings. ● Partnered with Data Insights, IT, and external suppliers to ensure seamless product delivery. Main achievements: ● Increased company listings by 100% through strategic vendor partnerships. ● Led the im...

Paulo's Posts

  • 8

    About myself

    Passionate about soccer with hands‑on experience in operations, data entry and performance analysis. Former online analyst for a Brazilian soccer website, delivering insights and quality checks. Built automations for routing, QA, chat review and data workflows, plus successful hospitality‑sector projects.

  • 8

    Job Description

    Seeking a flexible soccer analyst role that allows me to leverage data skills and football knowledge to generate clear, actionable insights for clubs, media or platforms, while providing an additional, stable income stream alongside my current professional activities.

  • 8

    How to contact

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