Years of experience: 9
✔️ IT👍 Sales & BizDev🧨 ConsultingCustomer Success ManagerSystem AnalystBusiness Analyst
Trust Score
Highly reliable; strong professional involvement.
Crickette's Career Path
Oct. 2023 -Mar. 2024
Next GlassBrewery Customer Experience Manager
Remote• Triage and respond to inquiries in Zendesk queue
• Consult directly with brewers to define business goals and apply software in pursuit of goals
• Edit, create, and maintain knowledge documentation
Mar. 2021 -Oct. 2023
Encompass TechnologiesSenior Analyst
Fort Collins, Colorado, United States · Hybrid• Maintain and apply working knowledge of AlcBev industry best practices to meet business needs of wholesale and production clients
• Analyze, debug, and resolve complex issues across a variety of technical disciplines in ERP software
• Consult directly with users to transfer knowledge and develop business practices
•Travel to client sites 1-2 times per quarter to deliver on-site trainings an...
Oct. 2020 -Mar. 2021
Encompass TechnologiesProject Manager - Release Team
Remote• Support and advise strategic accounts on upcoming software updates and business practice impacts