Years of experience: 17
Costa Rica🔥 Startup Founder✔️ ITProfessor🧑🔬 Engineer🧮 Education
Trust Score
Exceptionally trusted; proven professional excellence.
Leiner's Career Path
Feb. 2022 -Present
MicrosoftTechnical Support Engineer
San José, Costa Rica · Remote- Azure Developer POD, Service Fabric Team
▪ Customer Satisfaction engineer and customer support engineer.
▪ Guidance on Service Fabric topics: » Performance: Review VM logs to review performance, performance best practices » Configuration: Knowledge on VMSS, Certificates, Key Vault and Virtual Networks. » Development: C#, Java, etc » Deployment: Visual Studio, PowerShell, Git and DevOps.
Sep. 2021 -Mar. 2022
Tek ExpertsTeam Manager
San Pedro, San José, Costa Rica · HybridIn charge of the App Service team, Microsoft Azure, in the Developer and OSS vertical:
▪ Responsible for customer satisfaction and attention in case of escalation.
▪ Creation of performance improvement plans with the team's engineers.
▪ Personnel management: create trainings, group motivation, interviews and hiring, follow-ups, development plans.
▪ Review of metrics in conjunction with short,...
Oct. 2020 -Sep. 2021
Tek ExpertsStage 3 Software Support Engineer
San PedroApp Services, Microsoft Azure support.
▪ Customer Support and Customer Satisfaction.
▪ Guidance on App Service topics, performance, configuration,
development and deployment.
▪ Backlog and idle review.
▪ (T4) Train the Team Trainer.
▪ Team captain in charge of several engineers.
▪ Backup manager.