Years of experience: 8

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Purevbaatar's Career Path
Customer Service Team LeadSep. 2023 -
Present
International SOSCustomer Service Team Lead
Prague, Prague, Czechia- Lead and manage a team of customer service executives, providing guidance, coaching, and support as needed - Monitor team performance and provide feedback to individual team members to ensure the highest quality of service is being delivered - Handle escalated customer inquiries or complaints, ensuring prompt resolution and customer satisfaction - Collaborate with other departments within t...
Customer Service ExecutiveJun. 2022 -
Sep. 2023
International SOSCustomer Service Executive
Prague, Czechia- Facilitated continued client engagement by surpassing communication and interpersonal skill expectations, resulting in increased product value. - Addressed client inquiries and resolved issues. Provided top-notch support, resulting in a 95% client satisfaction rate. - Negotiated direct billing with providers. Resolved 95% of payment inquiries, provided advanced product troubleshooting, and ...
Team LeaderNov. 2016 -
Sep. 2020
ZF GroupTeam Leader
Stara Boleslav, Czech Republic- Boosted team productivity by 20% through effective delegation and regular performance evaluations. - Implemented problem-solving strategies that reduced client issues by 20%, resulting in improved client satisfaction. - Streamlined the onboarding process and reduced ramp-up time by 50%, resulting in improved productivity and cost savings.