Years of experience: 8

CopywriterContent WriterCopywritingCall CenterCustomer Support RepresentativeCall Center Supervisor

Trusted by top professionals

  • MV
    Mat Valaskova
    Medical Review nurse team lead @International SOS
    Verified
    Purevbaatar is a highly supportive and approachable colleague, always willing to assist others with a positive attitude. He possesses strong knowledge in his field and has consistently proven to be an...

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Purevbaatar's Career Path
Customer Service Team LeadSep. 2023 -
Present
International SOSCustomer Service Team Lead
Prague, Prague, Czechia- Lead and manage a team of customer service executives, providing guidance, coaching, and support as needed - Monitor team performance and provide feedback to individual team members to ensure the highest quality of service is being delivered - Handle escalated customer inquiries or complaints, ensuring prompt resolution and customer satisfaction - Collaborate with other departments within t...
Customer Service ExecutiveJun. 2022 -
Sep. 2023
International SOSCustomer Service Executive
Prague, Czechia- Facilitated continued client engagement by surpassing communication and interpersonal skill expectations, resulting in increased product value. - Addressed client inquiries and resolved issues. Provided top-notch support, resulting in a 95% client satisfaction rate. - Negotiated direct billing with providers. Resolved 95% of payment inquiries, provided advanced product troubleshooting, and ...
Team LeaderNov. 2016 -
Sep. 2020
ZF GroupTeam Leader
Stara Boleslav, Czech Republic- Boosted team productivity by 20% through effective delegation and regular performance evaluations. - Implemented problem-solving strategies that reduced client issues by 20%, resulting in improved client satisfaction. - Streamlined the onboarding process and reduced ramp-up time by 50%, resulting in improved productivity and cost savings.