Years of experience: 14
Event ProducerCustomer ServiceContent ManagerCustomer Success ManagerMarketingConsulting
Trust Score
Exceptionally trusted; proven professional excellence.
Melissa's Career Path
Jun. 2022 -Present
Melissa Robusto Conseil/ConsultingHospitality Consultant
Laval, Quebec, CanadaAssisting hotels/rental properties with projects managing change, optimizing operations, and generally improving the profitability and overall health of the property, hotel group, or portfolio. •. Handling all OTA and wholesaler extranets to manage revenues generated from such channels • Reviewing reports and tracking the pace
• Setting up an OTA strategy (yearly, seasonally, per high demand ...
Sep. 2021 -Present
Groupe La Relève en famille, en affaires!Coordinator
Laval, Quebec, Canada• Arrange venues and schedules for meetings between all of the members • Planning events • Responsible for member relations
• Work on strategic partnerships
• Write internal communications documents, including handouts and emails, to inform team members of important notices
• Review materials created by others and offer suggestions for improvement
• Edit and approve the final versions of prod...
Apr. 2021 -Aug. 2022
Alepin Gauthier AvocatsCustomer Service Agent
Laval, Quebec, Canada• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that I can answer questions.
• Keeping records of customer interactions, transactions, comments, and compl...