Years of experience: 36
✔️ ITBusiness OwnerSolution Integrator💼 C-level ExecutiveCTOSystem Architect
Trust Score
Exceptionally trusted; proven professional excellence.
Nick's Career Path
Oct. 2024 -Present
CornerstoneX Chief Product Officer
United StatesBest put by Lori Banas:
"The vision that CornerstoneX is building, to bring to life the first metahuman concierge platform that mimics consciousness, is going to completely change how people even fathom human/technology interaction."
Lori Banas
Former Global Director of Artificial Intelligence
Microsoft
Jan. 2023 -Present
ChurnBusters UK LtdSaaS Strategist
London Area, United KingdomOnline Business Consulting offering practical strategic consulting to tech startups.
- Customer Success Management, Retention and Loyalty
- Data-driven Decision Making
- Strategic Account Management
- Best Practice SaaS Operations - Process Improvement and Optimization
- Cross functional team alignment.
- Optimised Customer Experience
- Service Quality
- Long-Term Strategic Growth
Oct. 2022 -Dec. 2023
Service Quality CentralSaaS Strategist
United KingdomIdentifying and overcoming confusion in delivering high quality B2B SaaS solutions and improve customer retention.
1. Streamline departmental goals, so they are all working towards the same customer-focused goal.
2. Make sure every team within your company has access to the same customer data and access to insights from other departments.
3. Establish a clear customer service process that is ...