Years of experience: 22

Chief Customer Officer (CCO)Customer ServiceCall Center SupervisorCall CenterHR DirectorCPO

Trust Score

Highly reliable; strong professional involvement.

70%
Stefan's Career Path
Managing PartnerMar. 2020 -
Present
Cognizen ConsultingManaging Partner
Johannesburg Metropolitan Area · Hybrid• Guide corporate strategy with data-driven insights, utilizing comprehensive market intelligence to inform decisions and shape future business directions. • Drive digital transformation, leveraging Artificial Intelligence technologies to advance predictive analytics capabilities and enhance decision-making processes. • Spearhead market analysis and product development strategies, formulating...
Claims Operations ManagerSep. 2018 -
Feb. 2020
Rand Mutual - RMAClaims Operations Manager
Johannesburg Area, South Africa• Directed a team of over 140, overseeing end-to-end operational management with a P&L responsibility of R2.3 billion, enhancing operational efficiency, compliance, and continuous improvement. • Pioneered the development and integration of AI and ML-driven tools, significantly boosting predictive analytics and operational agility. • Achieved a 22% improvement in claims processing time and enh...
Digitalization and Automation Strategist (Digitalization, Transformation and Change)Sep. 2017 -
Aug. 2018
Rand Mutual - RMADigitalization and Automation Strategist (Digitalization, Transformation and Change)
Johannesburg Area, South Africa• Crafted and executed a digital-forward Organizational Target Operating Model (TOM), optimizing operational strategies through digital transformation and process streamlining. • Led the development and implementation of automated risk management solutions, ensuring regulatory compliance and operational efficiency. • Directed key operational process automation, employing AI to streamline work...

Stefan's Posts

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    About myself

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    Job Description

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    How I can help you

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    People I am looking for

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    Experience & Cases

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