Years of experience: 20
💸 Marketing✔️ IT👍 Sales & BizDevCustomer Success ManagerTech Support
Trust Score
Highly reliable; strong professional involvement.
Jacques's Career Path
Mar. 2023 -Present
JD GroupBranch Manager Repair center
Fourways · On-siteI am responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements
Managing turnaround times and achieving budgets
Overseeing the acquisition of new technology
Hiring and training new staff
We service over 150 stores nation wide with non-warranty and extended warranty...
Oct. 2020 -Mar. 2023
JD GroupRegional technical supervisor
City of Johannesburg, Gauteng, South AfricaI am responsible for supporting 17 service departments within the JD TECH division of JD Group. Duties include but are not limited to:
Manage and develop 14 technicians
Stock management
Sales management
Achieving budgets
Repair management
Distressed stock management
Promotions implementation
Compiling processes for new services in the group
Administration
Technical support
Store relocation an...
Feb. 2019 -Oct. 2020
ICCN AfricaTechnical Manager
FourwaysI am responsible for configuring, installing and maintaining 802.11 networks
Assist with network architecture design Report progress, including any changes made to plans and production
Contribute to product design and establishment of requirements
Monitor progress of projects
Deliver products consistently, on time, and on budget
Oversee user testing and report results—adjust requirements as n...