Years of experience: 11
Compliance OfficerFinancial AnalystProfessorCustomer Care SpecialistBilingual Communications SpecialistSQL
Trust Score
Exceptionally trusted; proven professional excellence.
Daniela's Career Path
May. 2022 -Dec. 2024
Experian ChileSenior Regulatory Affairs Associate
Chile, Santiago• Member of Experian's litigation team, working directly with the Consumer Financial Protection Bureau (CFPB). • Analyze, process, and resolve consumer inquiries submitted through the CFPB portal. • Conduct internal audits of documents processed by other teams, reviewing, processing, and resolving consumer concerns. • Provide multifunctional support, collaborating with various areas of the de...
Mar. 2017 -May. 2022
Experian ChileCustomer Care Specialist Senior
Chile• Led the resolution of fraud and identity theft inquiries, streamlining parts of the anti-fraud processes as a point of contact between Santiago and the United States. • Provided comprehensive support to the ECA/CASS litigation team to meet CFPB requirements. • Conducted training and coaching sessions for new agents both within and outside the area. • Served as a tester on two projects: Impl...
Jan. 2016 -Mar. 2017
Experian ChileCustomer Care Specialist
Chile• Specialist in the efficient resolution of disputes with North American consumers regarding their credit reports. • Acted as a Point of Contact, leading training, coaching, and auditing initiatives for new dispute agents, improving their performance in 90% of cases. • Provided key support to the A/CDV response team, ensuring fast and efficient processes, contributing to improvements in remot...