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Years of experience: 31
Presentation DesignerCommunity ManagerSoft Skills TrainerAthlete ManagerCustomer Success Manager💼 C-level Executive
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Lisa's Career Path
Aug. 2022 -Present
Business Executives for National Security (BENS)Vice President, Member Services
Washington, District of Columbia, United States• Manager of Raiser’s Edge constituent management system;
• Provide detailed data analysis on recruitment, retention, and financial goals;
• Facilitate prospect management cycle from identification through solicitation to stewardship;
• Event registration system management;
• Accounts Receivable functions
• Supplemental website management
• Address member and constituent needs as they arise.
Jan. 2017 -Present
Imagine Cake StudioCustomer Service Operations Manager
Washington, DCOversee coordination of orders, provide handling of customer satisfaction, oversee staff support, finance, and operations.
Jan. 2016 -Aug. 2022
Business Executives for National Security (BENS)Chief Administrative Officer
Oversight of IT Operations, Database management, Accounts Receivable, Office management, Employee Morale Officer, and Backup to HR head; Successfully oversaw migration from on-site network infrastructure to a fully cloud-based deployment, resulting in cost savings and reduced downtime. During the COVID quarantine, developed a virtual event program, became the primary liaison to members for gu...