Remote · Remote- Managed the implementation of the Health Score and CSAT at the company, resulting in the prevention of churn.
- Spearheaded the scalable implementation of the contract renegotiation project using Metabase as the primary tool.
- Improved the scalability and execution time of the monthly billing process using Google Sheets and Metabase tools.
Key Technologies and Tools: SQL, Google Sheets, Me...
Remote · Remote- Implementated a product for an e-commerce website for jewelry and semi-precious jewelry using Shopify and Yampi as tools, achieving 85% optimization in SEO.
- Social media management and advertising through Meta Ads, achieving a CTR above 5%.
Key Technologies and Tools: Shopify, Yampi, Google Sheets, Meta Ads, Organization, Google Ads, E-commerce, Website, PDCA, Process Improvement, Product...
Home Office- Created and managed the Product Ops department at the company.
- Responsible for managing the delivery improvement process, which resulted in reducing the change lead time from 20 days to 3 days and increasing the squad's task execution speed from 50% to 90%.
- Responsible for studying and implementing the Jira tool within the company, thereby improving squad result visibility efficiency an...