Years of experience: 10

✔️ ITSolution Integrator📝 Influencer or BloggerPodcast Host🧨 ConsultingSystem Analyst

Trust Score

Highly reliable; strong professional involvement.

70%
Peter's Career Path
Sr. Technical Support Specialist (Transitioned due to organizational restructuring)Jul. 2023 -
Present
ZapierSr. Technical Support Specialist (Transitioned due to organizational restructuring)
United States · Remote» Role Transition: Transitioned to the Senior Technical Support Specialist role following organizational restructuring to leverage my extensive experience in technical support and process improvement. » Strategic Communication: Continued to enhance internal communication strategies, ensuring smooth information flow across teams. » Process Optimization: Identified and implemented process impro...
Women of Zapier Community Outreach and Events Committee LeadJan. 2023 -
Nov. 2023
ZapierWomen of Zapier Community Outreach and Events Committee Lead
United States · RemoteDrives all ERG internal and external community events and programs, including member development Drives ERG presence and events at Zapier’s annual retreat Oversee Community Outreach and Events committee Coordinates with other ERG community outreach and events leads to find opportunities for intersectional activities
Support Team LeadDec. 2022 -
Sep. 2023
ZapierSupport Team Lead
RemoteLed processes related to coaching, leading, and inspiring his team—resulting in a world-class customer experience for all users. Oversaw performance management, training, upskilling, and coaching up to 8 of the internal Technical Support Specialists team. Ensured strong team performance as well as day-to-day operations to meet/exceed the larger Support team's objectives and helped grow the su...

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