Content CreationBusiness Owner📝 Influencer or Blogger💸 Marketing✔️ ITCameraman
Trust Score
Highly reliable; strong professional involvement.
75%
Jay's Career Path
Aug. 2023 - Present
Inspire BrandsProduct Lead, Customer Service - Digital Guest Experience
Sandy Springs, Georgia, United States · HybridLed the product initiative for standardizing the customer care technology stack by evaluating and recommending vendors to enhance efficiency.
Developed a 12-18 month product roadmap for consumer-facing digital solutions in the Customer Service domain, aligning with business goals and customer needs.
Collaborated with stakeholders to gather and understand business requirements, ensuring alignm...
Partnered with Lead PM to redesign the mobile application increasing monthly, weekly, and daily active users by 10%. Overhauled the legacy source code of two mobile production applications, resulting in increased usability and fewer crashes by 25%. Collaborate with developers and product management team to assess project outcomes and prioritize future app features based on success metrics. UA...