Years of experience: 5

Email Marketing ManagerTutor💸 Marketing✔️ IT📝 Influencer or Blogger🐦 Design

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Aiesha's Career Path
Account ManagerApr. 2024 -
Present
WebliteAccount Manager
Kelana Jaya, Selangor · On-site
Customer Experience LeadSep. 2022 -
Sep. 2023
tekkisCustomer Experience Lead
Subang Jaya, Selangor, MalaysiaLeveraging the international skills, expertise, and training acquired at American Express to establish the foundational principles and set the service standard by building Tekkis Customer Experience from the ground up. Created Tekkis User Persona by collecting customer data and insights to drive product and service improvements, enhancing retention and minimizing churn. Proactively identifies...
Customer Care ProfessionalJul. 2021 -
May. 2022
American ExpressCustomer Care Professional
Federal Territory of Kuala Lumpur, MalaysiaDedicated customer service professional committed to delivering exceptional experiences for American Express card members. Known for building meaningful relationships through a consultative approach, addressing inquiries, and resolving concerns via phone calls with a focus on first-contact resolution. Demonstrated capability in comprehending both present and future customer requirements, coup...

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