Allentown, Pennsylvania, United StatesFormulated daily reporting to align with monthly and annual goals for revenues and recommendations.
Implemented daily reporting with all departments to correspond with OEM requirements for best practices.
Implemented new processes related to Service Sales, resulting in faster returns and higher sales gross earnings.
Successfully designed and completed overhaul of fixed operations processes to...
Bartonsville, Pennsylvania, United StatesInitiated and implemented strategy to retain and develop service team, with positive training experience and learning opportunities.
Installed and ran daily stand-up meetings and weekly review with department heads to check progress and iterate operations as needed.
Provided in-depth training to team to improve daily processes, gain better insight and understanding to the individual roles, de...
Quakertown, Pennsylvania, United StatesRedesign and implement the process for the Diesel Commercial and Fleet vehicle repair section for management for business expansion and loyalty programs.
Performed daily stand-up meetings to check progress on all sprint related items and for final iteration based on schedule, work environment (COVID) and inventory.
Performed direct communication with clients to ensure their requirements were ...