Years of experience: 5

BulgariaITCall CenterCustomer Support RepresentativeSupport SpecialistCall Center Supervisor

Trust Score

Highly reliable; strong professional involvement.

70%
Atanas's Career Path
Analyst Help DeskJul. 2022 -
Present
HCL TechnologiesAnalyst Help Desk
Bulgaria, SofiaTech. Analyst - Help Desk. Project: Volkswagen - Supporting Volkswagen employees and external partners on 3 channels; - Helping resolve technical issues with hardware/software provided by Volkswagen to internal and external partners.
Customer AdvisorFeb. 2020 -
Jul. 2022
William HillCustomer Advisor
Bulgaria, SofiaCustomer Advisor (Level 2 agent) with German and English. Worked on 2 projects - Mr.Green and William Hill. Field of work: online casino and sports betting. - Supported customers on 3 channels; - Supportes my team through our internal communication channels with more complex issues; - Monitored sensitive cases in the back office systems and helped with resolving them, when needed.
Customer SupportJan. 2019 -
Jun. 2019
RegiocomCustomer Support
Bulgaria, SofiaCustomer Support for mobile operator in Germany - “Mobilcom Debitel”. A bit of experience also with sales on the phone.

Atanas's Posts

  • About myself

  • Job Description

    I seek a part-time, home office customer advisor role with flexible hours, focusing on chat and email support. Open to opportunities in both startups and established firms, I am also interested in team management positions.

  • How to contact

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