Years of experience: 9
United States🧮 EducationComputer engineer🧑🔬 Engineer
Trust Score
Highly reliable; strong professional involvement.
Joanna's Career Path
Jan. 2021 -Present
BORN GroupFront End Developer
Jan. 2019 -Sep. 2019
TeachableCustomer Educator
• Provided technical support to teachers and students for course accessibility, payments, and content design
• Escalated platform and campaign feedback to Product and Engineering teams
Jan. 2018 -Jan. 2019
MusicFirstDirector of Customer Experience
Greater New York City Area• Contributed to raising subscription renewal rate by 21.9% since January 2018 with onboarding sequence
• Built onboarding sequence for subscribers and host tailored online training sessions • Delivered monthly reporting on sales lead gen, support feedback, and non-renewal for the executive team