Years of experience: 13
ConsultingEducationCall CenterCustomer Support RepresentativeCustomer ServiceCase Manager
Trust Score
Highly reliable; strong professional involvement.
Tiffany's Career Path
May. 2021 -Present
Auguste Escoffier School of Culinary ArtsAcademic Progress Representative
Schaumburg, Illinois, United States
• Provides effective advising to students actively enrolled in all learning programs utilizes problem-solving skills to address questions and concerns regarding course performance, academic status and enrollment.
• Informs students on procedures for submitting academic appeals, leave of absence, and withdrawal requests.
• Provides outstanding customer service and support to students, resolvi...
Mar. 2020 -May. 2021
My Sister's House Transitional Living ProgramProgram Director
Charlotte, NC• Managed daily operations of the program including scheduling meetings and managing resources.
• Provided direct supervision to program staff for administrative, case management, financial literacy, and therapeutic services.
• Collaborated with leadership to ensure program compliance and assisted with strategic planning for future program development.
• Created comprehensive reports summariz...
Oct. 2019 -Mar. 2020
Friendship Community Development Corporation (FCDC)Compliance Officer
Charlotte, NC• Prepared and maintained compliance reports for management review.
• Collaborated with senior leadership to develop strategies for addressing non-compliance issues.
• Developed updated Standard Operating Procedures (SOPs) for organizational programs and collaborated with program managers to establish best practices for staff training and compliance.
• Drafted reports outlining findings from ...