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Years of experience: 15
Romania🔥 Startup FounderBusiness Owner👍 Sales & BizDev🗿 HRCustomer Success Manager
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Bianca's Career Path
Jun. 2022 -Present
MajorelTeam Manager
Braşov, Romania · HybridProtector: Disciplinary responsible of the agents' actions.
Evaluator: Following and monitoring the performance of my team members in the areas of:
Productivity, Process Adherence, customer satisfaction, schedule adherence and employee
development/happiness.
Mentor: to guide, teach and help agents by providing individual coaching feedback that focuses on improving the workflow as well as the ...
Dec. 2021 -Oct. 2022
MajorelRamp Supervisor
Braşov, Romania · HybridRamp-Up Coordinator's responsibilities:
- Keeps the Headcount File up-to-date to make sure we are aware of the current situation
- Keeps track of present and future attrition that is announced and also of internal transfers to ensure an optimal flow of FTEs for all the Backfill needed
- Keeps close communication with HR Department, SDM, OPS Managers, TQC, WFM and client’s POC, as well as IT D...
Mar. 2021 -Jun. 2022
MajorelCorporate Trainer
Braşov, Romania · HybridI was responsible for training new waves of new hires for multiple LOBs (Lines of Business) of the project. As a pioneer for all these LOBs I had to temporarily fulfill other roles' tasks until the team was complete (Team Manager & Quality Analyst tasks). During this time I was also back-up for TQC (Training & Quality Coordinator). For this role I was responsible for: - doing the WoW report, ...