Rio de Janeiro, Brasil · RemoteMartech with over 400 employees. Brands: Cortex and Geofusion. - Successfully implemented Hubspot for the Customer Success team, comprising over 30 members, within one quarter, streamlining workflows and enhancing productivity.
- Served as a trusted Business Partner for eight teams within the Customer Business Unit, including Onboarding (2 teams), Ongoing (3 teams), Support, Professional Serv...
Curitiba, Paraná, Brasil · HybridBiggest healthcare platform in the world (13 countries). More than 2K employees. - Provided valuable insights, recommendations, and growth strategies to Customer Success team leaders in Brazil, Chile, and Peru.
- Achieved a significant increase in Brazil's upselling share in net Monthly Recurring Revenue (nMRR) from 2% to 47% through the implementation of expansion journey mapping, CRM automa...