Years of experience: 16

ITExecutive Coach🧨 ConsultingBusiness AnalystCustomer ResearcherEngagement Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Arnulfo's Career Path
IT Manager Enhancements & SupportJan. 2023 -
Present
Collab ITIT Manager Enhancements & Support
San Luis Potosí, San Luis Potosí, Mexico• Responsible for managing the development, enhancement, and maintenance of Oracle systems, including Oracle ERP, Oracle Cloud, and related modules. • Lead an internal and external team to ensure compliance with deliverables on time and date. (These teams are made up of developers, testers, technical leads, principal engineers, and project managers). • Communicate the portfolio of initiatives...
Time Zone Manager for Americas RegionSep. 2015 -
Jan. 2023
ABBTime Zone Manager for Americas Region
San Luis Potosí, MexicoSLA´s with multiple vendors, Ongoing operation, • Transition and Transformation for existing projects, cut over Operation, • Definition and execution of a general strategy for the Region based in a business requirement. • Core Software Platform Tower is responsible for: Active Directory, Messaging Services (Lotus Notes, O365, instant messaging), Federations Services, SharePoint Services, IP S...
Head of CES & Engagement Manager for America Region.Jun. 2008 -
Aug. 2015
T-Systems MéxicoHead of CES & Engagement Manager for America Region.
Puebla, MexicoResponsible for managing CES services; Central end User Support; the follow technologies: SharePoint, Citrix Services, Active Directory, Packaging-Scripting, Messaging (Lync, Traveler, Software Distribution (WSUS, SCCM), Messaging (Lotus Notes, Exchange). Some of my duties as a Head of CES: • Pre-sales activities, • Search for business opportunities, • Pre-sales support, budget topics and fin...

Arnulfo's Posts

  • About

    Key Skills & Achievements: - IT project delivery & end-user support - Infrastructure management & app services - Supported global firms in banking, manufacturing, retail - High-quality IT support across Americas - Long-term client relationships - Multi-time-zone team coordination

  • Cases & Experiences

    Success Stories: - Global Manufacturing Support: 5 countries, 35 engineers, 25% faster resolution, 96% CSAT - Multinational Bank IT Staffing: 20+ consultants, 30% faster delivery - Retail Network Upgrades: 200+ stores, zero incidents

  • Work Order

    Service Offerings: - End-user support: Hardware/software troubleshooting - App support: Enterprise system assistance - Infrastructure monitoring - Remote support - Save money with resouces from México - low rates, good results. - IT Project Manager, Developers, SDM and more.

  • How to contact

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  • About

    Are you looking for expert support with Software Packaging & Application Distribution? Let me help you streamline, secure, and scale your software deployment processes.

  • Cases & Experiences

    I offer specialized IT services focused on: ✅ Custom software packaging (MSI, EXE, Win32, App-V) ✅ Silent deployments & patching strategies ✅ Microsoft Intune & MECM (SCCM) integration ✅ Lifecycle management (deployment, updates, removals) ✅ Enterprise-grade scripting with PowerS

  • Work Order

    With more than 15 years of experience supporting large-scale environments, I ensure smooth rollouts and zero disruption for your end users. Whether you’re migrating to Intune, managing hybrid deployments, or just need a packaging backlog handled quickly — I’ve got you covered.

  • How to contact

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  • About myself

    Accomplished Computer Engineer with extensive expertise in Enterprise Architecture, ERP systems, and a strong command of IBM, Microsoft, and cloud technologies. Proven skills in systems integration and infrastructure migration, with a focus on implementing ServiceNow processes and participating in regional IT planning.

  • Job Description

    Open to remote roles such as IT Manager, Service Delivery Manager, or IT Account Manager, where I can leverage my technical and managerial experience to drive successful IT operations and strategic projects.

  • How to contact

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