How I can help you

As an experienced Operation Director, I provide superior client relationship and service delivery in the business process outsourcing (BPO) sector. My key responsibilities include: • Team building and enhancement • Designing and refining processes • Client management • Structuring the organisation and steering C-level BPO operations My competitive edge lies in my ability to conduct business meetings with stakeholders, monitor operational and financial progress, analyse data warehouse, monitor KPIs and provide effective action plans.

People I am looking for

I am looking for opportunities to partner with industry giants and innovative start-ups alike. My target clientele includes: • Microsoft • Apple • Symantec • Touchcommerce • Dell • Lenovo • Delta Dairy Co. • TIM

Experience & Cases

Over the past 16 years, I have successfully helped clients outsource their customer care to Teleperformance, serving in C-level and Director roles. Some of my accomplishments include: • Team building and support in over 15 languages • Implementing omni-channel customer support • Increasing business within clients through relationship processes • Large scale project management, including introducing the Microsoft account to Teleperformance across 4 sites • Consulting and supervising the outsourcing process for companies, enhancing their quality checking methods, forecasting, resource and process optimisation.

How to contact

If you're interested, please fill the form. P.S. If you know a right person, please make an intro or share with him/her the link to this page.

How I can help you

I oversee multi-site operational activities, ensuring daily checks and management on behalf of clients. My focus includes problem-solving and process optimisations related to financial costs, quality, and various operational elements. Apart from regular activities, I lead business transitions, increasing client value by suggesting additional business opportunities. My competitive edge lies in Data Warehouse analysis, stakeholder interactions, and designing action plans to boost performance quality while maintaining cost efficiency.

People I am looking for

I am interested in collaborations with companies like Microsoft, Apple, Symantec, TouchCommerce, Dell, Lenovo, and TIM. My services can provide substantial benefits to large firms seeking to outsource their customer support functions, with me serving as a liaison between their service delivery departments and BPO companies.

Experience & Cases

I have successfully led the launch and steady-state operational phase across multiple sites for many clients. I have also managed the seamless completion of business phase-outs. My teams have provided multi-lingual support across various communication channels, meeting all quality, quantity, and financial criteria. With a focus on crisis resolution, transition activities, and daily operations communication, I have maintained a strong relationship with clients, acting as their reliable head of Operations.

How to contact

If you're interested, please fill the form. P.S. If you know a right person, please make an intro or share with him/her the link to this page.

How I can help you

Providing comprehensive solutions in designing, organising, and optimising all operational aspects of multilingual customer service. Leveraging 18 years of Directorial experience in BPO companies such as Teleperformance, my offerings ensure seamless operations and competitive advantage.

People I am looking for

Seeking partnerships with Large/Multinational corporations across industries, looking to outsource their customer support. Additionally, BPO companies requiring expert consultation can greatly benefit from our cooperation. My expertise is not confined to any particular industry.

Experience & Cases

With successful team ramp-ups and seamless operation for hundreds of customer service representatives per multinational contract across EMEA. Offering Omni channel support in approximately fifteen languages for customer care, technical support, and sales. Previous collaborations include industry giants like Apple, Dell, Lenovo, Microsoft, and more.

How to contact