Years of experience: 14

Sales & BizDevMarketingITCRM managerCustomer ServiceHelp Desk Support

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Melissa's Career Path
Senior Customer Success ManagerAug. 2024 -
Present
Career Now BrandsSenior Customer Success Manager
Detroit Metropolitan Area
Account ExecutiveFeb. 2020 -
Oct. 2024
Career Now BrandsAccount Executive
Detroit Metropolitan Area
Project ManagerDec. 2018 -
Feb. 2020
Odyssey Media VenturesProject Manager
Greater Detroit Area

Melissa's Posts

  • How I can help you

    My extensive background: CSM, team lead, product & project management, sales enablement/RevOps. Facilitating seamless cross-departmental integration. - Proven CSM expertise - Cross-departmental integration - Churn reduction & business growth

  • People I am looking for

    Looking to collaborate with a burgeoning SaaS company, preferably in the B2B sector, that requires enhancement of their CSM processes and development of their CSMs. - B2B SaaS companies - Improve CSM processes - Develop successful CSMs

  • Experience & Cases

    Achievements include: PM on CRM implementation within 4 months. Process improvement reducing client adoption time by 30 days and increased retention by 6 months. Other highlights include reducing software redundancy and saving $4000/month & decreasing client churn rate by 26%.

  • How to contact

No responses yet
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