Years of experience: 11

ConsultingData EntryIT👍 Sales & BizDevChanel ManagerBI Analyst

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Alicia's Career Path
Project And Process ManagerSep. 2024 -
Present
Web InstinctProject And Process Manager
St. Petersburg, Florida, United States• Improved resource allocation visibility by 30% through budget tracking enhancements, reducing variance by 15%. • Partnered with clients and QA teams to improve user experience on two web platforms, cutting post-launch defects by 20%. • Facilitated requirement gathering sessions that reduced project kickoff delays by 25%, improving client satisfaction.
Project Delivery ManagerSep. 2024 -
Present
Web InstinctProject Delivery Manager
St. Petersburg, Florida, United States• Oversee project planning by defining scope, timelines, and deliverables to ensure clear direction and successful execution. • Convert complex requirements into actionable tasks for development teams, enhancing workflow efficiency and clarity. • Managed Daily Stand up meetings and weekly Team Collaboration sessions. • Manage project budgets and resource allocation, while maintaining consiste...
Process Analyst / Customer Success PartnerNov. 2022 -
Dec. 2023
The Cigna GroupProcess Analyst / Customer Success Partner
Remote• Defined and validated acceptance criteria, ensuring a 95% UAT pass rate before production releases. • Partnered with cross-functional teams to streamline procurement workflows, reducing lead times by 25%. • Guided business partners through Agile transition, resulting in faster development cycles and improved adaptability. • Developed user stories based on client needs, ensuring accurate sco...