Years of experience: 8

Revenue Growth Strategy🧨 ConsultingExecutive SearchChannel PartnershipsNegotiationsSourcing

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Ali's Career Path
Customer Success Manager (Mid-Market) Jun. 2023 -
Present
BoastCustomer Success Manager (Mid-Market)
CanadaBoast helps companies easily capture more of their eligible R&D tax credits with its scalable, intelligent software and expert services. 1,000s companies leverage Boast AI software to get larger returns, faster, with less work. Client Engagement and Growth: ➣Transitioned to managing Mid-Market accounts, overseeing a larger portfolio of clients with higher revenue potential. ➣Implemented strat...
Customer Success Manager (SMB) Jun. 2022 -
Present
BoastCustomer Success Manager (SMB)
Client Relationship Management: ➣ Cultivated and nurtured relationships with SMB clients to ensure their success and satisfaction with Boast's services. ➣ Acted as the primary point of contact for clients, addressing inquiries, and concerns, and providing proactive support. Strategic Account Planning: ➣Developed and executed strategic account plans for SMB clients to maximize their utilizatio...
Operational Compliance ManagerJun. 2021 -
Jun. 2022
Canada Revenue Agency - Agence du revenu du CanadaOperational Compliance Manager
Calgary, Alberta, CanadaThe Canada Revenue Agency is the revenue service of the Canadian federal government, and most provincial and territorial governments. The CRA collects taxes, administers tax law and policy, and delivers benefit programs and tax credits. Achievements: ➣ Achieved a high compliance rate among clients through regular monitoring and prompt resolution of non-compliance issues. ➣ Delivered customize...

Ali's Posts

  • How I can help you

    I streamline client relationships by acting as a fractional account manager, enhancing communication, optimizing workflows, and driving retention. I ensure smooth operations and growth without the need for full-time hires.

  • People I am looking for

    🔹 Founders, agency owners, and small business leaders 🔹 Companies facing rapid growth 🔹 Teams needing organized client management 🔹 Businesses offering high-touch services

  • Experience & Cases

    🔹 Took over client communication 🔹 Organized Monday.com board 🔹 Implemented SOPs for follow-ups 🔹 Improved response times 🔹 Boosted client satisfaction 🔹 Stabilized retention within 30 days

  • How to contact

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