Berlin, GermanyC-level member. Responsible for delivering company growth expectations via best in class fleet account management, customer service, and dispatching operations. Run special projects globally while managing all aspects of operational and cultural change. Main topics: Relationship management, strategic account planning, product | tech enhancement, AI adoption.
Berlin, GermanyMember of the senior leadership team. Responsible for delivering cost savings and service levels improvements via x-cross country standardisation, performance management, network optimisation, and algorithm setting improvement. Run projects in the dark-store network while managing all aspects of operational and cultural change. Main topics: Planning, forecast, scheduling (riders and WH staff)...
Aug. 2022 - Nov. 2022
GorillasHead of Operations | Netherlands (Ad Interim - supporting role)
Berlin, GermanyAd interim. Responsible for performance across NL dark-store ops, financial, and quality metrics within an org of 1000+ employees (riders and WH associates). Main activities: support teams in the day-to-day management, attend daily KPI meeting, peak management, and rider performance management.