Moscow, RussiaYandex Delivery - key player in the Russian express delivery market
Responsible for cargo transportation business operation
• Redesigned both app for drivers and service for clients resulting in increase in order volume by 30%
• Implemented new framework for search of contractors, reinvented and released fine system, reducing driver delays by 50%
• Introduced driver training program for corpo...
Moscow, RussiaYandex Go (Yandex Taxi) - #1 RideTech Company in Russia
Responsible for part of the app, which allows to order a taxi via call center
• Led 7 cross-functional teams from product conception through launch and multiple iterations
• Redesigned call center operators' frameworks which led to overall cost savings by 20% with reduced call time, required SLA during peak hours, optimized staff hiring,...