Years of experience: 10

Complaint Resolution SpecialistPersonal AssistantOffice AdministratorEditorITCopywriting

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Alex's Career Path
Client Success ManagerSep. 2021 -
Present
LloydClient Success Manager
New York, New York, United StatesIn my current role as Client Success Manager with Lloyd Group, I am responsible for supervising assigned client ticket reviews on weekly basis including steering Level 1-3 and NOC & Engagement Ticket Boards. One of my key roles is to deliver exceptional customer service by prioritizing client meetings to evaluate relationship issues while managing action items. I am assigned to gather/maintai...
Sales Account ManagerJan. 2021 -
Sep. 2021
Hub Technical ServicesSales Account Manager
Group Services DirectorJul. 2014 -
Aug. 2020
Broadway Dance CenterGroup Services Director
New York, NYIn my previous role as Group Services Director with Broadway Dance Center, I planned and organized functions of visiting Studios, Colleges, and Tour Companies. Directed and scheduled custom dance experiences for every guest at BDC facilities and other professional rental studios. I was tasked to administer team of detailed orientated employees aimed at enhancing organizational productivity/ef...

Alex's Posts

  • How I can help you

    I excel in maintaining high customer service standards and creating client engagement plans to drive growth and profitability. Skilled in leading cross-functional teams, I enhance productivity through training and guidance, fostering teamwork to achieve business goals.

  • People I am looking for

    I am seeking clients from various sectors: Businesses of all sizes, Technology firms - Startups, Beauty industry

  • Experience & Cases

    Achievements: - Onboarded large clients smoothly - Retained 95% of clients - High NPS score. Previous Clients: - Financial sector

  • How to contact

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