Years of experience: 12
Tech Support✔️ ITProduct ManagerSolution Integrator
Trust Score
Exceptionally trusted; proven professional excellence.
Tom's Career Path
Apr. 2023 -Sep. 2023
American Express Global Business TravelGlobal Depot Technical Lead - Special Projects
New York City Metropolitan AreaI managed daily operations and vendor relations, ensuring regulatory and safety compliance. I enhanced depot operations through strategic initiatives, data analysis, and staff training. I also assessed backup strategies and developed training plans to support staff development and operational effectiveness. Key Accomplishments: • Enhanced depot operations by implementing strategic initiatives...
Aug. 2022 -Present
Staten Island, New York, United StatesDirected technology strategy for non-profit organizations and small start-up businesses, providing comprehensive guidance aligned with client's objectives, budget constraints, and expectations. Managed technology proposal implementation, guaranteeing smooth integration and collaboration with third-party vendors. Researched client hardware and software needs to create comprehensive reports, pr...
Apr. 2020 -Jul. 2022
Success Academy Charter SchoolsHelp Desk Manager
95 Pine Street, New York, NYI led Help Desk operations, coaching the team and ensuring effective IT support. I facilitated meetings to resolve issues, built vendor relationships, and analyzed ticket trends to improve service. I managed the Knowledge Base, maintained supplier contracts, and conducted IT asset inventories. Key Accomplishments: • I oversaw the IT support for the main office and 48 school locations in the N...