Years of experience: 15

AdvisorEngagement ManagerTechnologyTech Support✔️ IT🧨 Consulting

Trust Score

Highly reliable; strong professional involvement.

65%
Phyllisia's Career Path
Incident and Process ManagerNov. 2022 -
Present
ThalesIncident and Process Manager
Orlando, Florida, United StatesIPM Responsible for the efficiency of NOC processes and ensuring best practices in Incident Management. IPM analyzes workflows and is responsible for change management for NOC. Services Management Reporting and Communication * Ensures the implementation of Monthly Steering Committee with KPIs (Change, Incidents, Problems, Main events, SLAs) * Defines and keeps up to date escalation matrix for...
Cityblack ERG Co-LeadJan. 2022 -
Jul. 2022
Cityblock HealthCityblack ERG Co-Lead
Created a familiar and safe space/community that increases representation and visibility for persons who identify with the African diaspora culture. Discussed the racial oppression that black people face on a daily basis within the broader company and everywhere we go. Continued to provide a safe, welcoming and respectful environment for people to meet biweekly to discuss more goals, thoughts...
Technical Project ManagerAug. 2021 -
Jul. 2022
Cityblock HealthTechnical Project Manager
United States▪ Responsible for improving and growing the Enterprise Technology sub-department which includes three teams: Enterprise Support Group (ESG), Infrastructure & Reliability (IR), and Security. ▪ Recommended and produced new approaches on how to improve project management for Enterprise Tech projects ▪ Responsible for Enterprise Tech Budget ▪ Accountable for Enterprise Tech Vendor Compliance ▪ Re...

Phyllisia's Posts

  • About myself

    Bringing a strong arsenal of skills to the table, including in-depth knowledge of Project Management and data Analytics through the proficient use of tools like Tableau, Power Bi, and Atlassian Analytics for comprehensive reporting. Backed by a rich career spanning over a decade in IT networking, I have been instrumental in planning, maintaining and evolving cloud infrastructure.

  • Job Description

    In my next professional venture, I am keen on landing a low-stress role, preferably one that enables me to work behind the scenes. I thrive in such environments, using my skills and experience to contribute to the team's overall success.

  • How to contact

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