Years of experience: 20
Product ConsultantProject ManagerConsultingC-level ExecutiveITStartup Founder
Trust Score
Exceptionally trusted; proven professional excellence.
Will's Career Path
Feb. 2021 -Present
U.S. Xpress, Inc.Senior Product Manager
• Led end-to-end product discovery and feature development for proprietary fleet operations software, improving driver experience and operational efficiency.
• Defined and prioritized the product roadmap, ensuring alignment with business objectives and user needs.
• Collaborated with engineering, design, and business stakeholders to deliver web-based and mobile solutions across in-cab tablets...
May. 2016 -Feb. 2021
BillFixers (acquired by Experian)Product Manager - Customer Experience
Greater Nashville Area, TN• Owned product development for negotiation tools, streamlining internal operations and reducing manual workload.
• Acted as the voice of the customer, conducting research and analyzing feedback to drive continuous product enhancements.
• Managed a cross-functional team of engineers, designers, and customer experience specialists to build user-centric solutions.
• Led process automation initi...
Feb. 2014 -May. 2016
DEX ImagingTechnical Customer Experience and Dispatch Supervisor
• Developed workflow automation and dispatching tools for a 20-person service team, improving response efficiency.
• Implemented data-driven reporting to optimize technician allocation and reduce service downtime.
• Managed vendor relationships and coordinated nationwide service dispatch operations.