Years of experience: 24
Document ProcessorData Entry SpecialistData EntryClient Relations SpecialistHelp Desk SupportCustomer Service
Trust Score
Highly reliable; strong professional involvement.
Greg's Career Path
Dec. 2021 -Present
FedEx Supply ChainManager of IT Service Delivery
Memphis, Tennessee, United StatesLead cross-functional teams in IT service delivery for large-scale logistics operation spanning 85 sites. Spearhead continuous improvement initiatives in incident management, introducing Triage Incident Leadership Team to streamline ticket routing and reduce resolution times. Manage monthly major incident escalations, coordinating resolution activities to minimize operational disruptions. Men...
Jun. 2019 -Dec. 2021
NuVasiveAssistant Manager of the Service Desk & Desktop Support
Memphis, Tennessee, United StatesManaged team of 13 system administrators to support 2000 employees across various operations, including manufacturing, distribution, office, sales, and remote activities, both domestically and internationally. Led monthly quality assessments to ensure incident resolution consistently met or exceeded customer satisfaction thresholds. Provided strategic guidance on technology applications for c...
Aug. 2014 -Jun. 2019
DatamaximI.T. Business Consultant / Owner
Memphis, TNProvide external, objective advice to organizations to influence and implement technical strategies. Offer specialized expertise in hardware, software, infrastructure and the management of these resources to companies that either don't have these skills or that need to augment them. Work with companies to outsource part or all of their IT services under managed services agreements.