Years of experience: 20

Customer ServiceCopywritingDigital Ads ManagerSEO SpecialistMarketing Analytics ManagerConsulting

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Carolina's Career Path
Retail Team ManagerAug. 2022 -
Mar. 2024
AppleRetail Team Manager
Virginia, United StatesDrive Vision and Purpose with evolving team of more than 15 direct reports as they transition between Retail and RCC. Connected people’s motivations and organizational goals to exceed business goals and become the highest performing Sales Voice Team within retail at Home and RCC. Utilize Coaching @ Apple and root cause analysis to identify and impact drivers affecting quality performance. Dev...
Market Business Sales ExperienceNov. 2021 -
Aug. 2022
AppleMarket Business Sales Experience
Virginia, United States• Drive results in the VA Business Market- 5 Apple locations. Partners with Business Development Managers and store Managers to drive execution of SMB priorities through regular connections on strategy, customer engagement, and performance. • Inform the Store Manager(s) and Store Leader(s) about daily activities and issues that affect the Business team. Work directly with the Virginia Market ...
Lead, Familia @ AppleOct. 2020 -
Present
AppleLead, Familia @ Apple
Virginia, United StatesAPPLE (MAR 2018 – PRESENT) DNA (Diverse Network Association) Retail East Community Lead for Latinx Community | Nov 2020- present I design, Organize and implement community-building activities. I am accountable for leveraging cultural celebrations and regular forums for discussion, exploration, and other formal and informal programs that bring the community together. I also identify and compre...

Carolina's Posts

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    How I can help you

    • Optimize operations for efficiency and cost reduction. • Drive growth by developing new market strategies. • Design training to boost employee performance. • Build strong client relationships for loyalty. • Plan strategically to align with market needs.

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    People I am looking for

    • Retail: Enhance operations and customer service. • Consumer Goods: Market development expertise. • Tech: Improve customer experience. • Franchise: Manage location consistency. • SMEs: Scale operations and improve finances.

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    Experience & Cases

    • Apple: Boosted customer satisfaction from 79% to 86%. • Increased revenue via targeted training. • Achieved a 35% rise in conversion rates. • Starting new, ready to expand client base.

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    How to contact

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