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Years of experience: 6+
RomaniaBusiness Development Managerāļø ITAccountantBusiness Ownerš¼ C-level Executive
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Highly reliable; strong professional involvement.
Dorin's Career Path
Jan. 2024 -Present
Euromaster Business Services - EBSHead of Information Technology
Bucharest, Romaniaā¢ Incident management process Owner / Manager at Group IT level - ServiceNow design, implement, deploy, manage and improve based on ITIL framework
ā¢ Service Desk management at Group IT level - manage KPIs, act as escalation point
ā¢ Request fulfillment and Change processes - act as main backup ā¢ Manage multi functional roles: SAP SME, IT Release Managers, IT Service Managers
ā¢ Develop the orga...
Nov. 2020 -Present
Euromaster Business Services - EBSService Operations Manager
Bucharest, Romaniaā¢ Lead and manage the IT service operations to ensure that core IT service management processes including Incident management, Request fulfilment, Knowledge management and Service Desk management processes are efficiently executed across teams to achieve a high-quality delivery for IT services
ā¢ Manage Service management improvements for IT functions to enhance quality and performance of serv...
Aug. 2016 -Nov. 2020
Euromaster Business Services - EBSIT Service Manager
Bucharest, Romaniaā¢ Overall accountability for monitoring IT vendors, contracts, SLAs and Help Desk management
ā¢ Functional coordination of local IT teams within 17 EU countries
ā¢ Owner for Service Operations processes and point of escalation for Business and 3rd party
providers related to Incidents and Service Requests
ā¢ Maintain user and customer satisfaction through efficient and professional handling of al...