Years of experience: 18
ITCall CenterInfluencer📝 Influencer or BloggerTechnical Support AgentCustomer Service
Trust Score
Highly reliable; strong professional involvement.
Renata's Career Path
Jan. 2023 -Present
ViveoProtheus Infrastructure Analyst
São Paulo, BrasilManagement of the Protheus production base and six development bases.
Control of daily deployments via GIT without system downtime.
Support for the development team, facilitating access and keeping bases updated.
Application of patches and version updates for Protheus.
Monitoring and troubleshooting of the Protheus system to identify and resolve performance issues.
Planning and execution of d...
Aug. 2018 -Jan. 2023
TOTVSAccount Executive | Protheus Infrastructure Analyst
Rio de Janeiro, BrasilInstallation, configuration, update, and operation of the Protheus ERP.
Execution of system backup routines and analysis of bugs and performance.
Administration of Quality, Testing, Development, and Production environments.
Installation, configuration, and management of MS SQL Server databases.
Documentation of environments and performed activities.
Support and troubleshooting of issues in Pr...
Jan. 2015 -Aug. 2018
SoEnergy Sistemas Internacionais de Energia S.A.Account Executive | Support Leader
Rio de Janeiro, BrasilUser support for the Finance, Accounting, Tax, Personnel Management, Purchasing, Inventory, and Asset Maintenance sectors.
Implementation of help desk systems and IT policies.
Implementation and support of E-Social and REINF.
Management of Protheus ERP operations, including customizations and migrations.
Price negotiation with suppliers and creation of task plans in Project.
Conducting meetin...