Years of experience: 6+
Banking & Capital MarketsTechnology🏦 FinanceCustomer Success ManagerCustomer ResearcherAdvisor
Trust Score
Highly reliable; strong professional involvement.
Valeria's Career Path
Sep. 2020 -Present
PrintifyHead of Merchant Support
Tallinn, Harjumaa, Estonia · Hybrid• Successfully led and supervised a dedicated team of more than 300 support agents across four different locations.
• Spearheaded a comprehensive restructuring initiative aimed at optimizing team workflows and infrastructure, resulting in a 10% increase in support quality and efficiency.
• Demonstrated a consistent track record of achieving exceptional customer satisfaction, maintaining a +93...
Oct. 2018 -Sep. 2020
Wise Ltd.Senior Team Lead
• Was responsible for English-speaking specialised customer support teams in the EMEA region with the largest customer base • The group consisted of 80+ FTEs in the EMEA and APAC regions through a team of 6 team leaders
• Created the case categorization system in Wise customer support from scratch and developed it with other stakeholders (product/support/operations) into a fully functioning C...
Nov. 2017 -Oct. 2018
Wise Ltd.Team Lead
Estonia