Years of experience: 3-5
Researcher👍 Sales & BizDev🧨 ConsultingCustomer Success Manager🧮 EducationCustomer Researcher
Trust Score
Highly reliable; strong professional involvement.
Gugum's Career Path
Feb. 2024 -Present
IgniteTechAI-First Customer Success Manager
Austin, Texas, United States · Remote• Successfully managed and nurtured over 100 global accounts, overseeing the entire customer lifecycle from onboarding through maintenance, and collectively generating annual revenues over $6 million USD. • Directed several AI-driven initiatives, utilizing advanced prompting methods and integrating automation platforms such as Zapier to enhance task efficiency within HubSpot and Salesforce. •...
Jun. 2023 -Jan. 2024
PintuAssociate Product Manager
Jakarta, Indonesia · Hybrid• Managed the entire product life-cycle, from conception, requirements definition, development, testing, launch, and maintenance/improvement related to crypto fund flow. • Collaborated with UI/UX designer in discovery and research defining updates and improvement. • Ran sprints with the development team by writing user stories, managing the backlog, planning, and daily meetings. • Successfull...
Jun. 2022 -Aug. 2022
PharmaniagaAssociate Product Manager
Indonesia · Remote• Conducted research plan to gain user needs and users pain points.
• Worked collaboratively with engineers, designer and Pharmaniaga owner.
• Created the PRD, user flow and wireframe based on product launch plan.